AI agents that answer, qualify and act.
Deploy autonomous AI agents across your channels that understand intent, resolve support and qualify leads — without a queue.
Support and sales that never sleep.
An AI Agent reads the conversation, knows your business, and takes the next best action — answering instantly across every channel, day or night.
Understands your business
Train the agent on your products, policies and FAQs so answers are accurate and on-brand.
- Trained on your knowledge base
- Accurate, grounded answers
- On-brand tone & guardrails
Acts, not just chats
The agent can qualify leads, book, route and trigger automations — not just reply.
- Lead qualification & routing
- Triggers Convo360 flows
- Books and updates records
Human when it matters
Seamless escalation to your team with full context the moment a human is the better answer.
- Confidence-based escalation
- Full conversation context passed
- Works across all channels
Convo360 AI Agent — FAQ
It understands intent, answers from your knowledge base, qualifies leads, triggers automations and escalates to a human when needed.
The agent is grounded in your own content with guardrails, and hands off to a human when it isn't confident.
Yes — the same agent operates across WhatsApp, Instagram and web chat through Convo360.